Gatwick Airport for all your travel needs and Airport Parking
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Contact Information
Gatwick Airport - LGW
Gatwick Airport, LGW
West Sussex
RH6 0NP
(0)870 000 2468
gatwick_feedback@baa.com
General Information
There are 2 terminals at Gatwick Airport. The North Terminal handles British Airways, Aer Lingus, Air France, Delta Air Lines and Iberia flights, amongst others. A limited number of charter flights also use the North Terminal.
The South Terminal handles the majority of Gatwick's traffic, serving domestic, international and charter flights.
London Gatwick is 45kms (28 miles) south of London, directly linked to the M23 motorway at junction 9 and to the A23 London-Brighton road. Just a 10 minute drive away, the M25 further connects with the UK's extensive road and motorway network.
The Gatwick Express train service offers high-speed travel between Central London and Gatwick Airport, and it takes just 30 minutes from London Victoria to Gatwick (35 minutes on Sundays).
Local bus services run direct to and from both Gatwick terminals into Crawley, Horley and Redhill, as well as other local destinations.
Gatwick is connected to over 400 towns and cities across the UK by a variety of frequent, daily coach services. Most airport services are in air-conditioned vehicles. Some of the direct services available include those to Heathrow, London, Bristol, Brighton, Birmingham, Oxford. Cambridge and Norwich. National Express and Oxford Bus Company coaches operate from the upper terminal forecourt. A majority of services also call at North Terminal, on the lower level outside International Arrivals. The Heathrow-Gatwick National Express services drop passengers off right outside Departures at the North Terminal.
If you have a special need, it is recommended that you:
Compare the arrangements offered by different airlines before making your booking;
Be sure to check whether the cost of any special assistance is included in the price of your ticket;
Inform your airline of your particular needs in good time;
Check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in;
Bear in mind that there are often long walking distances within airports.
Induction loops are found in various locations, such as in reserved seating areas for special needs passenger and at information desks to allow easier conversation.
Payphones and credit card telephones are available in all parts of the airport and are adapted for hearing aids. There are also text pay phones available within the terminal buildings.
Guide and hearing dogs are allowed in the terminal buildings.
Each Arrivals concourse has an information desk, where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Airport Hotels
Staying in an airport hotel on the night before your departure date enables you to have a more relaxing start to your holiday - if you are travelling by car, no travel delays stuck in traffic or bad weather, so no pressure about missing your flight. It can also save money on parking, as hotel + parking often works out at only a few pounds more than a room alone, or sometimes the package works out cheaper than the parking charges alone.
Airport hotels include the London Gatwick Hilton Hotel at the South Terminal, and Le Meridien London Gatwick Hotel at the North Terminal. The Travel Inn is a five-minute walk from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express.
To search for and book your airport hotel stay, use our quote engine for excellent rates.
Airport Parking
Whichever car park you use, Gatwick promises that you will find:
Easy-to-follow signs to all car parks;
Prices clearly displayed at car park entrances;
Surveillance by regular patrols;
Extra help for drivers with special needs;
Helpful, friendly staff;
A free jump start if you break down;
Regular transfer coaches to the terminals from Long Stay Parking.
The short stay car park is recommended for stays up to five hours, for example, when you want to see off or meet someone from a flight. Both South and North terminals has its own short stay car park with a covered walkway just a few yards from the entrance.
Long term parking both at the North and South terminals, offers a transfer service to the terminal every seven to ten minutes, with a transfer time of approximately five minutes.
Fast Track parking is for the business traveller who wishes to get to the terminals quickly, with under cover parking and the fastest most convenient link into the terminal building. Both South and North terminals have their own dedicated Fast Track car parks.
Valet parking is where a chauffeur meets you on the departures forecourt and parks your car for you. When you return, your car is delivered to the lower ground floor ready for you to drive off immediately.
You can use our quote engine to search for and book online your parking. If you pre-book, not only do you guarantee your space, but you also save money.
Car Rental
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
You can search here for a wide choice of vehicles from cheap economy options through to luxury vehicles.
Check In
It is advised that you arrive at the airport in plenty of time:
International flights - check in 2 hours prior to departure;
European flights - check in 2 hours prior to departure;
Domestic flights - check in 1 hour prior to departure.
Hand luggage should not exceed 7 kilos and must not contain any sharp objects, replica guns, etc. You should also not take anywhere in your luggage such items as flammable or poisonous liquids, etc.
Security Information
Do not leave your baggage or personal belongings unattended in or around the terminal, as they may be removed or even destroyed. Never leave your baggage in the care of a stranger. Put your name and address clearly on the outside of your baggage. Do not accept parcels that belong to others.
Enhanced security measures means that checking in can take longer than it used to.
Take only one piece of hand luggage and make sure that your hand luggage does not contain scissors, knives, tweezers, toy guns, knitting needles, snooker/pool cues, razor blades, cutlery, needles (unless for medical reasons), catapults, bats or darts.
Do not pack the following anywhere in your carry on or check in luggage: flammable liquids & solids, organic peroxides, infectious substances, instruments containing magnets, magnetrons, oxidisers, gas cylinders, wet car cell batteries, instruments containing mercury, fireworks, non-safety matches, fire lighters, lighter fuel, poisons, creosote, quicklime, oiled paper, paints, thinners, acids, corrosives, alkalis, caustic soda or radioactive materials.
All car parks at Gatwick meet strict security standards and with the majority of them having received the AA/Police GOLD award for airport parking security. Car parks are monitored 24 hours a day and have barrier control and CCTV in constant operation. To book your secure airport parking at discounted rates, use XXX (put quote engine/link here.
Airline Lounges
There is one executive lounge in the South Terminal, the Servisair Lounge, and one in the North Terminal, the Aviance Alexandra Suite.
You can book your place in the airport lounge of your choice here.
Banks and Money Exchange
Travelex is open for all international flights, and here you can by currency and travellers cheques commission free.
The alternative is TTT, who stock all major currencies and travellers cheques as well as many unusual currencies.
Cash Dispensers are available both Before and after Security. All cash dispensers will accept all valid UK Bank and Building society cards (i.e. Link affiliated) without surcharge. They also accept major credit cards.
Shops and Duty Free
The choice of shops, restaurants and bars is excellent, with many outlets in both terminals. Gatwick Airport has some of the best duty free shopping in the world in the World Duty Free stores. All passengers can shop at prices you won't find on the high street, no matter where you are flying. World Duty Free has established a worldwide reputation as the most innovative airport retailer in the world, offering customers levels of choice, value and service that are not only above the levels offered by other airports but also match, or even exceed, the qualities achieved by some of the finest retailers in the world. The World Duty Free stores at Gatwick offer a huge range of wines, spirits, tobacco and cigars, skincare, cosmetics and fragrances from some of the world's finest labels, many available exclusively through World Duty Free.
There is also a shopping collection service, which is free, and offers that, providing you are travelling to a destination within the European Union, you can leave your shopping and collect your purchases from the designated area in the International Arrivals Hall upon your return to the UK, saving you the hassle of carrying them around with you while you're away. Recently, Gatwick Airport has introduced a home delivery service too.